Privacy Policy

These terms and conditions apply to the "sales of ubscriptions, same-day tickets, and viewing of streaming" and "sales of digital content" (hereinafter referred to as "this Service") provided by REMOTETSU SERVICE CO., LTD. (hereinafter referred to as "the Company") to collect personal information (hereinafter referred to as "Personal Information") from the User (hereinafter referred to as "the User").

Article 1 (Scope of application)

• This privacy policy (hereinafter referred to as "this Policy") applies when the Company acquires, uses, and manages Personal Information from the User.

Article 2 (Information to be acquired)

• The Company obtains the following information from the User.
• (1) Name
• (2) Address
• (3) Date of birth
• (4) Contact information
• (5) IP address
• (6) Email address
• (7) Timestamp regarding viewed URL and date and time

Article 3 (Purpose of use)

• The purposes for which the Company collects and uses Personal Information are as follows.
• (1) For the provision and operation of this service
• (2) For notification of matters necessary for the operation of this service
• (3) For the management of the User who are members of this service
• (4) To notify the User of new features and updated information regarding this service.
• (5) For advertising effectiveness analysis, market analysis, and marketing.
• (6) To implement campaigns, sweepstakes plans, and surveys.
• (7) To respond to various inquiries regarding this service and after-sales service.
• (8) To prevent unauthorized access and use
• (9) To develop and improve this service and other contents.
• (10) For contact regarding services or plans implemented by the Company
• (11) Purposes incidental to the above purposes of use

Article 4 (Use of cookies)

• The company may obtain files such as cookies and similar technologies that are stored on the information communication terminals of the User who access the website and services (hereinafter collectively referred to as "the Websites, etc.") in order to analyze the access and usage status of the websites, distribute advertisements, and improve the convenience of the websites. The Company may associate cookies, etc. with the Users' Personal Information. Considering that cookies, etc. associated with the User are the Users' personal information, the Company will manage such cookies, etc. in accordance with the provisions of this policy. In addition, the Company provides information such as cookies to a data management platform operated by a third party, and obtains the web browsing history and analysis results collected by cookies etc. from the third party. These may be combined with the Users' personal data and used for purposes such as advertising distribution.

Article 5 (Measures to ensure safety)

• The Company will take necessary measures to prevent the leakage, loss, or damage of collected information and to appropriately manage collected information. An overview of the measures the Company takes for safety management is as follows. Regarding the specific details of the measures, the Company will respond without delay in response to requests from the User through the contact point specified in this policy.
• (1) Formulation of basic policies and establishment of rules regarding the handling of personal information
• (2) Establishment of a person responsible for handling personal information and a reporting and communication system
• (3) Clarify the devices that can handle personal information and those with access rights, and prevent unnecessary access to personal information.
• (4) Set a password when handling via email etc.
• (5) Keep the OS of devices handling personal information up to date
• (6) Introducing security software, etc. to devices that handle personal information

Article 6 (Provision of personal information to third parties)

• 1. The Company will not provide acquired personal information to third parties without the prior consent of the User, except in the following cases.
• (1) Cases based on laws and regulations
• (2) When it is necessary to protect human life, body, or property, and it is difficult to obtain the consent of the User.
• (3) When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the User's consent.
• (4) When it is necessary to cooperate with national institutions or local public entities, or persons entrusted by them, to carry out affairs prescribed by laws and regulations, and obtaining the user's consent is likely to hinder the performance of such affairs.
• (5) In cases where other laws and regulations allow exceptions to restrictions on provision to third parties.
• 2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the person to whom the personal information is provided shall not fall under the category of a third party.
• (1) When personal information is provided as a result of the Company entrusting all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
• (2) When personal information is provided due to business succession due to merger or other reasons
• (3) When provided to joint users specified in Article 7

Article 7 (Joint use of personal information)

• The Company may provide personal information to a specific person for the purpose of joint use with that person. In this case, the Company will inform the User in advance of the items of personal information to be jointly used, the scope of joint users, the purpose of use by the users, and the person responsible for the management of the personal information. The name and address and, in the case of a corporation, the name of its representative shall be published.

Article 8 (Changes to this privacy policy)

• The Company may change this policy depending on the need to respond to legal revisions and business necessity. If the Company make changes to this policy, the Company will post them on this website.

Article 9 (Procedures for disclosure, correction, etc.)

• 1. In accordance with this article and the Company's related regulations, the User may make the following requests to the Company to the extent permitted by the Personal Information Protection Act.
• (1) Request for notification of purpose of use of personal information
• (2) Request for disclosure of personal information or records provided to third parties
• (3) Request for correction, addition or deletion of personal information
• (4) Request for suspension of use of personal information
• (5) Request for suspension of provision of personal information to third parties
• 2. When making a request under the preceding paragraph, please specify which of the items in the same paragraph the request is for and submit documents for identity verification (driver's license, health insurance card, copy of resident card, etc.).
• 3. Please note that a fee of 1,000 yen will be charged for each request under Paragraph 1, Item 1 or Item 2.

Article 10 (Inquiries)

• For inquiries regarding consultation or complaints regarding the Comany's handling of personal information, please contact the following contact point. For the name, address, and name of the representative of the business handling personal information, please refer to the company profile on the website, and the Company will respond without delay in response to user requests.
• Personal information handling business: REMOTETSU SERVICE CO., LTD.
• Representative name: Hiroki Kaminaga
• Address: 405 Yamato Building, 1-6-16 Kanda Izumi-cho, Chiyoda-ku, Tokyo
• Email address: support@remotetsu.co.jp