Description based on Specified Commercial Transactions Law

This document statement is based on Article 11 (Advertisement regarding mail-order sales) of the Specified Commercial Transactions Act.

Seller name

• REMOTETSU SERVICE CO., LTD.

Location

• 405 Yamato Building, 1-6-16 Kanda Izumi-cho, Chiyoda-ku, Tokyo

Chief Operations Officer

• Hiroki Kaminaga

Email address

• support@remotetsu.co.jp

Telephone number

• 050-8886-8283
• Reception hours: 10:00~17:00 (excluding Saturdays, Sundays, public holidays, and year-end and New Year holidays) If you are unable to reach us by phone, please contact us at the email address above.

Sales price

• Please refer to the product page for the price. When purchasing, first-time user registration (sign-up) and sign-in is necessary.

Expenses necessary for using the service in addition to the fee

• Internet connection fees, including mobile data charges, that may arise while using the service shall be borne by the customer.

Refunds, Returns, and Exchanges

• Given the nature of digital content, cancellations, returns, exchanges, and refunds cannot be accepted once a purchase has been confirmed. Streaming services are non-refundable once the content has been made accessible.

Availability of Service

• Content will be available for viewing immediately upon completion of registration and payment.

Payment method

• Payment by credit card is accepted.

Payment period

• Subscriptions are billed at the time of purchase and every 30 days thereafter.
• For same-day tickets (one-off type), fee is charged at the time of purchase.

Service start timing

• After purchasing the product, the service will be available immediately on the train ride page.

Cancel your subscription

• Please complete the cancellation by pressing "Cancel..." button at Monthly Pass Subscription table, or from the "Customer Payment Portal" that is displayed after signing in on the account page.

Return

• We do not accept returns of products.

Cancel your contract

• If you wish to cancel your contract, press "Withdraw" button displayed on the account page after signing in.

Other conditions

• Please refer to the terms of service page.